IDP IELTS Customer Support

General Inquiry

If you are taking IELTS for the first time and have a question, please feel free to reach out to us.

IDP IELTS customer support will respond to your enquiry within 3 business days (excluding weekends, public holidays, and New Year holidays). Chat on LINE is available between 10 AM and 5 PM on weekdays.

If you have booked with IDP already

Note: In Japan, IELTS is administered by IDP, its partner JSAF and the British Council (Eiken Foundation of Japan, Berkeley House), and this is the official website of IDP. If you booked at a JSAF venue (JP112, JP114), please contact JSAF directly here.

If you have booked with IDP(JP035, JP033) and would like to do below, please click here

• Change or cancel test dates

• Send the Test Report Form to the organizations

• Request remark

• Request receipt

For other inquaries, please contac us with with the following information:

1. Full name

2. The email address you used to book

3. Test date booked

4. Test venue

IDP IELTS customer support will respond to your enquiry within 3 business days (excluding weekends, public holidays, and New Year holidays). Chat on LINE is available between 10 AM and 5 PM on weekdays.